Jobs & Internships

Application Deadline

Friday, April 10, 2015

Department

Membership

Job or Internship

Job

Position Purpose

This position is responsible for overall planning and daily oversight of all museum sales operations, which includes those related to onsite and virtual ticket and membership sales, as well as group and school tour bookings. This position is responsible for achieving revenue goals and developing and implementing sales strategies related to retention and acquisition of ticket and membership purchasers and developing processes for back-office administration, and reporting. This position will be required to work a variable schedule, including evening, weekend and holiday hours as needed.

Essential Duties & Responsibilities

  • Develops and implements long and short range strategies to drive revenue, and maximize efficiency.
  • Manage staffing for onsite sales occurring in-person and by phone.
  • Develop and document policies and procedures for all departmental staff, ensuring compliance department-wide.
  • Define performance standards and complete performance evaluations in compliance with museum standards.
  • Oversee all back office ticketing and membership fulfillment needs, including call center operations, staffing and customer service.
  • Maintain departmental ownership of The Raiser’s Edge and ATMS+ ticketing software as well as acting as primary institutional contact for the SCC community database, working collaboratively with the marketing, development and technology departments as needed to ensure institutional alignment.
  • Monitor and maintains business system security and stability initiating testing, back-ups and upgrades as required, communicating all system changes in a timely and efficient manner.
  • Ensure fulfillment of all membership and ticketing sales reporting needs in cooperation with other departments’ needs.
  • Prepare and analyzes statistical sales trends to aid in the development of targeted marketing, communications, and sales strategies.
  • Provide expert counsel on the creation and management of lists and segments for direct mail and email acquisition and retention efforts collaborating as needed with marketing and development departments.
  • Directs and supports the activities of the group services manager on sales and fulfillment needs related to groups and school tours, ensuring collaboration intradepartmentally as required.
  • Collaborate with other departments and colleagues to ensure effective training requirements are met and the onsite experience is positive for all guests.
  • Addresses and resolves guests’ needs, concerns and complaints, assuring they are settled in a positive, timely and appropriate manner.
  • Establish and lead telemarketing campaigns as needed to achieve revenue goals.
  • Direct hiring and training of departmental staff to meet institutional needs.
  • Develop and administer incentive program for sales and services staff to achieve maximum results.
  • Establish and track departmental budget, adhering to accounting department standards.
  • Collaborate with Chief Operating Officer to create revenue goals across all business lines.
  • Create up- and cross-selling strategies to maximize revenue generation across business lines.
  • In partnership with the associate director of visitor operations, champion the institutions customer service philosophy and training program(s) interdepartmentally, ensuring 100% compliance.
  • Collaborate closely with contracted training programs provider and other colleagues interdepartmentally to ensure that departmental and institutional goals are met.
  • Collaborate with marketing and communications department on the execution of sales tactics to supporting marketing activities and achieve results.
  • Collaborate with colleagues including Associate Director of Retail Operations and others on special projects to drive incremental revenue.
  • Collaborate on content development and execution of daily Huddle meetings to achieve institutional goals.
  • Responsible for ensuring accurate building, scheduling, execution and tracking of all ticketed events and programs.
  • Anticipate any needs and opportunities that may arise in a fast-changing environment.
  • Identify, troubleshoot, and recommend cost-effective solutions.
  • Assist museum members and the general public in a consistently courteous, professional and friendly manner
  • Other duties as assigned.

Supervisory Duties:

  • Directly supervises Manager of Onsite Sales and Services and Group Services Manager. Indirectly supervises Ticketing and Membership Database Administrator, three lead associates and associates, sales coordinator, onsite group reception coordinator and sales assistant(s).

Job Qualifications

Knowledge, Skill & Abilities:

  • Knowledge of standard business principles and practices
  • Experience with box office and ticketing
  • Knowledge of special events sales
  • Excellent judgment and troubleshooting skills
  • Conscientious and detail-oriented
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong word processing and database skills
  • Strong analytical and forecasting skills
  • Ability to manage an operating budget
  • Ability to understand museum operations and its impact across the institution

Education or Formal Training

  • Four year college degree required.

Experience

  • Minimum of seven years’ of experience in sales management required.
  • A proven successful track record in driving revenue required.
  • A minimum of five years’ experience working in a ticketing/box office environment required.
  • Minimum of five years’ experience managing a large and diverse staff.
  • Experience developing and implementing defined training protocol preferred.
  • Data analysis and forecasting experience required.
  • Demonstrated experience in developing/nurturing positive customer interactions.
  • Experience working with databases required.
  • A minimum of two years’ experience with direct mail list management required.

Additional Information

This is full-time position with benefits. If you are interested in this position, please send your cover letter and resume to hrcoordinator@denverartmuseum.org. In the subject line of the email, please include your name and the title of the position for which you are applying. Deadline for application is April 10, 2015.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Application Deadline

Sunday, May 31, 2015

Department

Communications

Job or Internship

Internship

Position Purpose

The communications team at the Denver Art Museum is looking for a dynamic, self-motivated, upbeat and responsible intern who wants to learn the ropes of the communications field, with special emphasis in graphic design. The intern will work as part of a team but also will be asked to work independently to complete tasks. The intern joins a crew whose department output includes advertising, marketing, public relations, public affairs/government relations, graphic design, community relations and social media.

Essential Duties & Responsibilities

The intern will have the opportunity to build their design skills as they contribute to design communication projects, as well as understanding the structure and organization of a non-profit, in-house design department completing a variety of tasks, including:

  • project research
  • design concept and layout
  • photography searches
  • building and maintaining font, photo, and design resources libraries

Interns commit to 15-20 hours a week for the semester, scheduling is flexible (M-F between the hours of 9 and 5).

Job Qualifications

The ideal candidate:

  • Is currently a junior or senior enrolled in undergraduate or graduate program in a Graphic Design or Communication Design program.
  • Has a portfolio that demonstrates accomplished conceptual and design skills.
  • Will have a strong idea of what they would like to learn from their internship experience.

Additional Information

This is a part-time internship for academic credit, and includes great perks but no financial compensation. If you are interested in this position, please submit a cover letter, resume, a portfolio of your 10 best pieces (online link or maximum 6MB PDF by email), and a list of three references to the Denver Art Museum design manager Tasso Stathopulos at tstathopulos@denverartmuseum.org. Applications without portfolio samples will not be considered.

Application Deadline: May 31, 2015

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Department of Learning and Engagement Internships (Education Internships)

The Department of Learning and Engagement at The Denver Art Museum provides numerous internships to students or recent graduates of museum related fields. Applications are accepted year-round on a revolving schedule for three distinct terms:

  • Fall: For internships with start dates in Sep. – Dec 2015 the application deadline is July 15, 2015
  • Spring: For internships with start dates in Jan. – April 2015 the application deadline is November 15, 2015
  • Summer: For internships with start dates in May – Aug. 2016 the application deadline is March 15, 2016

We are now accepting applications for internships beginning in Sep. – Dec 2015. Applicants must fill out an online application for each Department of Learning and Engagement internship of interest. Internship applicants are highly encouraged to consider the specific description and unique requirements for the internship as he or she completes the application.

All internships are part-time with no financial compensation but are a learning opportunity for individuals interested in museum education. Interns will be issued a Denver Art Museum family membership for the duration of the internship and are able to utilize its benefits. Academic credit is available.

To apply for any education internship, an applicant must primarily meet the following qualifications:

Education or Formal Training

  • Applicant should be currently enrolled in or have recently completed an undergraduate or graduate program in Art History, Education, Museum Studies, Studio Art or related field.

Additional specific qualifications for each internship position are listed under their respective entries below.

Access Programs Internship

Available Terms

Fall, Spring, Summer

Position Purpose

The DAM welcomes all visitors and strives to be accessible to everyone. In accordance with this mission, the intern will support the coordinator of access programs in researching, designing and implementing established and new programming to increase the accessibility of the museum for all patrons. This includes visitors with visual impairments, visitors with hearing impairments, visitors with physical differences, and visitors with dementia.

Duties & Responsibilities

  • Support the Coordinator of Adult & Access Programs with planning and execution of access programming, including art and about tours and tactile tours
  • Support the Coordinator of Adult & Access Programs with implementation of universal design best practices
  • Support the Coordinator of Adult & Access Programs with research surrounding ADA in museums
  • Assist with visitor research, including conducting visitor observations and surveys
  • Gather and analyze research on specific audiences (senior/aging population) within the Metro Denver area

Additional Qualifications

In addition to the general qualifications required for all education internships, applicants for this position should also possess the following:

  • Experience or interest in Special Education, Museum Studies, Disability Studies, Geriatric Social Work, and supporting the needs of visitors.

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Education-driven Collection Research Internship

Available Terms

Fall, Spring, Summer

Position Purpose

The primary task of this internship is to research works of art in the DAM’s collection for specific needs in school, teacher, family and adult programs. Candidates should also have an interest in the end users of this research (visitors on tours, school kids, family visitors, teachers, etc.) and in one of the following collection areas:

  • Japanese Art
  • American Indian Art
  • Western American Art

Duties & Responsibilities

  • collect research information from a wide variety of sources (print, phone interviews, online, etc.)
  • assist in collecting visitor experience research
  • scan and word process materials for education files
  • build illustrated papers that we call Talking with Visitor Papers

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Family & Community Programs Internship

Available Terms

Fall, Spring, Summer

Position Purpose

The DAM offers a rich and dynamic experience for the diverse family visitors at the museum and interns play and integral role in that experience. F&C interns assist with the vast array of live and installed programming by helping to create, implement, and maintain these programs in the galleries and behind the scenes. Interns interact with and support family visitors daily and help create and run monthly programs such as Create Playdate, Fox Tale Sunday, and CelebrARTE on Free First Saturday. There are also opportunities to support community outreach efforts, participate in visitor evaluation, play key roles in break weeks programming, assist with the Artesano en Residencia program (in partnership with the Museo de Arte Popular, Mexico), maintain installed family spaces, and assist with object-based and creative projects. Bilingual (Spanish/English) candidates encouraged. Family and Community interns work as an overall team through various tracks:

Family Programs Track: Intern duties include: assisting with and maintaining all education installed spaces in the galleries, assisting with creation and implementation of the following live programs: Create Playdate, Create-n-Take, Fox Tale Sunday, museum theater program, visitor interaction and observation. There are opportunities for professional development and taking on creative projects of their choice.

Latino Programs Track: DAM’s Latino Cultural Programs are designed to engage Latino audiences through programming and outreach initiatives. Intern will be responsible for providing support to Latino Cultural Programs Coordinator by assisting with monthly Latino-focused live programs, supporting outreach efforts, gathering and organizing research on Latino audiences, object-based research projects, and other projects as assigned. This position requires a level of Spanish ability and a commitment to attend CelebrARTE activities (first Saturday of every month) and break week programming.

Duties & Responsibilities

  • Engage museum visitors through customer service, conversation surrounding works of art, and art making throughout the museum
  • Support staff with on-going program maintenance
  • Assist with visitor research, including conducting visitor observations and surveys
  • Assist with program development through research, prototyping, and prepping materials.
  • Assist with bilingual family programs, audience outreach, program prep and research
  • Conduct and organize research about Latino audiences in Denver metro area and nationally
  • Assist with object-based research that connects with Latino audiences
  • Support general needs of Family & Community Program team

Additional Qualifications

In addition to the general qualifications required for all education internships, applicants for this position should also possess the following:

  • A passion for creating dynamic and accessible museum programs for the whole family
  • Strong organizational and time management skills
  • Ability to work independently and be a team player
  • Strong writing and communication skills, including the ability to write and plan for multi-generational visitors
  • Experience with hands-on art education

Additional Information

Internship Terms:

  • Fall Term Internship: Late August – Mid January
  • Spring Term Internship: Mid-January – End of May
  • Summer Term Internship: June 1 – August 30
  • Eight Month Internship: Early September – End of May

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Interpretation & Exhibition Internship

Available Terms

Fall, Spring, Summer

Position Purpose

Education Interpretation and Exhibition Interns will assist in development of installed interpretive materials for adults and families related to exhibitions and permanent collections galleries. Areas will include written didactics, use of technology driven tools, interactives for adults, and activities for families and children.

Duties & Responsibilities

  • Conducts Art History research on objects in the Permanent Collection.
  • Assist in collecting visitor experience research
  • Researches current practices relating to interpretive material in other museums.
  • Searches for and procures illustrative material for didactics and activities.
  • Conducts visitor research including surveys and observations to determine effectiveness of interpretive material.

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Studio Program Internship

Available Terms

Fall, Spring, Summer

Position Purpose

Studio Programs Interns will assist in developing and implementing new programming for our interactive Studio space. The Studio is a space designed to encourage visitors to engage with our collections and exhibitions in a hands-on way. This position requires a commitment of 10-15 hours per week. Studio Programs interns will divide their time between working in the Studio space and assisting the Manager of Studio and Artist Programs in the development of future Studio concepts and programs.

Duties & Responsibilities

  • Assist Program Facilitators in the current Studio with art materials maintenance
  • Greet and assist visitors with hands-on activities in the Studio
  • Document and observe audience experiences in the Studio
  • Assist Manager of Studio and Artist Programs with research and development of program ideas for future Studios

Additional Qualifications

In addition to the general qualifications required for all education internships, applicants for this position should also possess the following:

  • Interest in and ability to interact with the public; comfort with public engagement
  • Studio Classes recommended

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Teacher & School Outreach Programs Internship

Available Terms

Fall, Spring, Summer

Position Purpose

This internship is designed to support Teacher and School Outreach Programs in maintaining programs, sustaining digital resources, and developing new initiatives that meet the needs of teachers and schools, whether at the museum or in the community. Availability requirements include weekdays and some weekend work with prior notice. Applicants must be able to commit at least 20 hours per week.

Duties & Responsibilities

  • Support strategic partnerships with schools and community members by maintaining communication with community partners, preparing materials for distribution, acting as museum liaison, etc.
  • Develop and evaluate self-touring programs that support teachers and students’ use of the museum
  • Explore how to link DAM collections to language arts, social studies, visual arts and other curricula
  • Support maintenance and resource expansion of the DAM’s Creativity Resource for Teachers website
  • Assist in the coordination of teacher professional development
  • Assist in the development and delivery of distance learning opportunities for pre-K through 12th grade students
  • Assist with on-site and online student showcase installation and de-installation, documentation through photographs and blogging, presentation maintenance, and reception coordination
  • Support effective communication with teachers by creating content for digital and hard copy promotional materials
  • Update and maintain social media postings, including contributing to DAM blog content
  • Documentation of programs and events

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Tour Programs Internship

Available Terms

Fall, Spring, Summer

Position Purpose

This internship is designed to support Tour Programs in delivering a robust, quality, on site tour program that meets with needs of PreK-12th grade students. Applicants must be able to commit at least 20 hours per week.

Duties & Responsibilities

  • Assist in the development of new tours, including conducting research, prototyping activities, and organizing supplies
  • Assist with ongoing maintenance of touring materials
  • Assist with the evaluation of tour programs, including observing tours, contacting teachers, and documenting programs
  • Assist in the coordination of docent training, including researching speakers, developing activities and preparing resources
  • Conduct research about school demographics, curricula, standards, and other topics to help the DAM stay relevant to its audiences
  • Assist in the development of promotional materials and strategies related to school tours
  • Update and maintain social media postings, including contributing to DAM blog content

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Untitled Final Fridays Program Internship

Available Terms

Fall, Spring, Summer

Position Purpose

Untitled Final Fridays interns will be part of the Adult Programs team. They will assist in developing and implementing new programming for our monthly late-night Untitled Final Friday events. The focus will be on brainstorming and designing activities that engage adult audiences with our collections, exhibitions, and the museum itself in innovative and unconventional ways. Untitled Final Friday interns can expect to help with many aspects of the program, from researching potential creative collaborators and DAM artworks to brainstorming possible activities to sourcing supplies. Additionally, Untitled Final Friday interns are expected to facilitate Untitled Final Friday events. This position requires a 16 hour/week time commitment. Additionally, this position requires availability from 5 – 10pm every final Friday of the month (to facilitate Untitled events).

Duties & Responsibilities

  • Assist in brainstorming and designing Untitled Final Friday programs
  • Research for Untitled Final Friday programming ideas
  • Assist in creating and prepping materials and supplies for Untitled activities
  • Attend and engage in Untitled Final Fridays

Additional Qualifications

In addition to the general qualifications required for all education internships, applicants for this position should also possess the following:

In addition to the general qualifications required for all education internships, applicants for this position should also possess the following:

  • Ability to interact with adults and comfort with public engagement
  • Comfort with crafting and creating materials by hand
  • Familiarity with Denver’s creative community
  • Ability to write clearly and effectively
  • Ability to communicate effectively and work collaboratively with others
  • Ability to manage multiple deadlines
  • Familiarity with social media
  • Literacy Adobe Photoshop and Microsoft Office applications

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.

Visitor Evaluation Internship

Available Terms

Fall, Spring, Summer

Position Purpose

In order to make better decisions about improving the museum for visitor, the Education Department conducts various kinds of visitor evaluation including observations, interviews and questionnaires.

Duties & Responsibilities

  • Support staff supervisor with planning and implementation of evaluation
  • Analyze results in collaboration with education staff
  • Follow instructions provided by staff on how to do small sample visitor evaluation
  • Bring your evaluation background to bear on visitor issues the museum wishes to explore

Additional Qualifications

In addition to the general qualifications required for all education internships, applicants for this position should also possess the following:

Experience or interest in visitor understanding the visitor experience in art museums.

If you are interested in this position fill out an online application. Be sure to have a digital copy of your resume (PDF preferred) prepared before filling out the application as you will be required to attach it to your submission.

It is the policy of the Denver Art Museum to prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, gender, veteran status, political service, affiliation or disability.